Frequently Asked Questions

How do I add new Staff Members?

1. To add a new staff member first go into Back Office, double clicking on the Back Office icon on your desktop.
   
2. Click on the Staff tab at the top of the screen choose Staff Members.
   
3. Find an existing employee that does the same type of job.  Find an employee by clicking find located in the upper left corner of the window type in the last name of the employee you are trying to find.  When you find the employee double click on their name.
   
4. Then click add which is located at the top in the center of the window.  
   
5. Type in the Last 4 digits of their SS# in the Staff ID box in the upper left corner of the window.  Type in the Name of the individual.
   
6. In the middle of the screen where it says Security make sure they are given the correct level of access.
   
7. In the Password box type in the last 4 digits of their SS#.
   
8. Then go to tab 3-Payroll and make sure to give them the right payroll method, and if they are hourly to choose weekly hours under the Overtime Method.
   
9. Now click on tab 5-Dept.  Click new to add a department.  Click in the outlined box and choose their job description from the list.  Click on the Save button in the lower left corner of the window.  Exit the window.
   

How do I add New Menu Items?

1. First you need to open the Back Office. This is a pink icon on your desktop.  Double click to open.
   
2. Click the Menu tab and pick Menu Item.
   
3. Find an item that is similar to the new item.  Find the item by clicking the find button in the upper left corner of the window.  This will open a box containing every menu item.  Type the name of the item in the box at the top of this list and then double click on the item when you find it.    
   
4. Click the add tab which is located at the top of the box.
   
5. Choose tab 1- Main.  Type in the Check name and press the tab key to fill in the prep name. 
   
6. Fill in the price levels.
   
7. Make sure your new item has the correct Sales and Prep types.  Check the Sales type of menu item, (Modifier or Normal Menu Item).
   
8. If it is a modifier then the modifier mode needs to be inherit prep type if any thing else, use own prep type.
   
9. Make sure the correct Tax rate is used.  Tax Rate 1 is used for food, and retail items. Tax rate 2 is used for Liquor. 
   
10. Go to Tab 2-Windows.
    
11. In the box on the left POS Windows put the item in the windows that you want the item to be found.  (Ex Chz. Sticks in the Appetizers Window)
    
12. In the box on the right place any modifiers that need to follow the item.  (Ex. Temperatures to follow a Steak.)
    
13. When all of these steps are complete click the Save button in the bottom left corner of your window.
    

Why aren’t the items showing up in the POS Window? 

1. After you have added a new Menu item you need to populate the POS Window.  To do so hit View on the Menu Item Window.
   
2. Go to tab 2-Windows.  Double click on the Bold Words POS Windows that are located above the box on the left side of the window.
   
3. This will bring up the POS Window Maintenance Window.  Find the Window you want by clicking the find button in the upper left corner of the window.  Type the name of the window in the box.
   
4. After you find the window make sure the item you just entered made it into the window on the right side of the screen if it did hit exit in the bottom right corner of the window.  If the item is in the window on the left you need to double click it to move it to the left side.  Click on the save button in the lower left corner of the window then Exit in the lower Right side.